Refund Policy

Cancellations

Note: Artists receive 100% of the booking amount. Platform fees apply to clients only.

1. Client Cancellations

Before Confirmation:

  • > 7 days: 100% refund (including platform fee)
  • 3–7 days: 50% refund (platform fee refunded)
  • < 3 days: No refund

After Confirmation:

  • > 72 hours: 75% refund (platform fee non-refundable)
  • < 72 hours: No refund

2. Artist Cancellations

If an artist cancels after accepting, the client receives a full refund (including platform fee). Artists are penalized via our Red Flags system to ensure marketplace reliability.

3. Disputes & Timelines

  • Raising Disputes: Within 12 hours of event completion via the dashboard.
  • Review Process: Kalaqaar team mediates; admin decision is final.
  • Processing Time: Approved refunds take 7–10 working days to reflect in your original payment method.